Frequently Asked Questions

SmartGradeAI is an innovative AI-powered quiz and assignment platform developed for Politeknik Sultan Abdul Halim Mu'adzam Shah (POLIMAS). It helps lecturers create quizzes using artificial intelligence and provides automated grading assistance for more efficient assessment management.

SmartGradeAI is available for all POLIMAS students and lecturers. Students can take quizzes and view their grades, while lecturers can create quizzes, manage courses, and grade submissions with AI assistance.

Yes, SmartGradeAI is completely free for all POLIMAS students and staff members. It is provided as part of the institution's digital learning infrastructure.

SmartGradeAI works best on modern browsers including Google Chrome (version 90+), Mozilla Firefox (version 88+), Microsoft Edge (version 90+), and Safari (version 14+). We recommend using the latest version of your preferred browser for the best experience.

Yes, SmartGradeAI is fully responsive and works on all devices including smartphones, tablets, and desktop computers. You can access all features from any device with an internet connection.

Accounts are created by the POLIMAS IT department. Students and lecturers should use their institutional credentials to log in. If you don't have an account, please contact the IT helpdesk.

Click on the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive instructions to reset your password. If you continue to have issues, contact the IT support team.

Usernames are typically your student or staff ID and cannot be changed. However, you can update your display name and other profile information from your account settings.

After logging in, go to your profile settings by clicking on your name in the top right corner and selecting "My Profile". From there, you can update your personal information, profile picture, and preferences.

Yes, we take security seriously. All passwords are encrypted, and we use secure HTTPS connections. We recommend using strong passwords and not sharing your login credentials with anyone.

Log in to your account and go to the "Quizzes" section. You'll see all available quizzes for your enrolled courses. Click "Start Quiz" to begin. Make sure to complete the quiz before the deadline.

For most quizzes, your answers are auto-saved every few seconds. However, once you start a timed quiz, you must complete it in one session. Check the quiz instructions for specific requirements.

Navigate to the "Grades" section in your dashboard to see all your graded submissions. You can filter by course and view detailed feedback for each quiz.

If you miss a deadline, you may not be able to submit the quiz. Contact your lecturer immediately to discuss possible alternatives. Some quizzes may allow late submissions with penalties.

This depends on the quiz settings configured by your lecturer. Some quizzes allow multiple attempts, while others may only allow one submission. Check the quiz details for the number of attempts allowed.

Essay questions are graded using a combination of AI assistance and manual review by your lecturer. The AI provides initial feedback and suggestions, but your lecturer makes the final grading decision.

Go to "Quizzes" and click "Create New Quiz". Select "AI Generation" and provide the topic, difficulty level, and number of questions for each type. The AI will generate questions that you can review and edit before publishing.

Yes, all AI-generated questions can be edited. After generation, you can modify questions, answers, marks, and explanations to better suit your requirements.

For subjective questions, the AI analyzes student answers and provides suggested scores and feedback based on your grading criteria. You can accept, modify, or override these suggestions before finalizing grades.

Yes, you can import questions from Excel, CSV files, or copy from our question bank. Go to "Create Quiz" and select "Import Questions" for detailed instructions on formatting.

Your dashboard shows all courses assigned to you. You can switch between courses using the course selector, and each course has its own quizzes, students, and grades.

Currently, quiz settings apply to all students in a course. However, you can create separate quizzes with different settings or provide special accommodations through the system administrator.

Try clearing your browser cache, ensuring you have a stable internet connection, and closing unnecessary browser tabs. If problems persist, try using a different browser or contact IT support.

Check that your file meets the size requirements (maximum 10MB) and is in an accepted format (PDF, DOC, DOCX, etc.). Ensure you have a stable internet connection. Large files may take time to upload.

The timer relies on JavaScript. Ensure JavaScript is enabled in your browser and that you're not using browser extensions that might interfere. Don't refresh the page during a timed quiz.

Take a screenshot of the error message and note what you were doing when it occurred. Contact IT support with this information for assistance.

No, SmartGradeAI requires an active internet connection to function. All features, including taking quizzes and viewing grades, require online access.

The AI uses advanced language models to generate relevant and appropriate questions. While highly accurate, we recommend lecturers review and adjust generated questions to ensure they meet specific course requirements.

The AI can generate Multiple Choice Questions (MCQ), Fill in the Blanks, Matching Questions, Short Answer Questions, and Essay Questions on any topic within its knowledge base.

There may be daily or monthly limits on AI usage to ensure fair access for all users. Contact your administrator for specific limits applicable to your account.

The AI is trained on educational content and follows pedagogical principles. It considers difficulty levels, learning objectives, and question variety. However, human review is always recommended.

While the AI can identify similar patterns in responses, dedicated plagiarism detection tools may be integrated separately. Consult your lecturer about plagiarism policies.

All data is encrypted in transit and at rest. We follow industry best practices for data security and comply with Malaysian data protection regulations. Access is restricted based on user roles.

Only you and your course lecturer can view your quiz submissions. Administrators may access data for technical support purposes only.

No, your personal information is never shared with third parties. Data is used solely for educational purposes within POLIMAS.

Academic data is retained according to POLIMAS policies, typically for the duration of your studies plus a retention period for academic records. You can request data deletion subject to institutional policies.

Yes, you can export your grades and submissions from your dashboard. For a complete data export, contact the IT support team.