Frequently Asked Questions

Try clearing your browser cache, ensuring you have a stable internet connection, and closing unnecessary browser tabs. If problems persist, try using a different browser or contact IT support.

Check that your file meets the size requirements (maximum 10MB) and is in an accepted format (PDF, DOC, DOCX, etc.). Ensure you have a stable internet connection. Large files may take time to upload.

The timer relies on JavaScript. Ensure JavaScript is enabled in your browser and that you're not using browser extensions that might interfere. Don't refresh the page during a timed quiz.

Take a screenshot of the error message and note what you were doing when it occurred. Contact IT support with this information for assistance.

No, SmartGradeAI requires an active internet connection to function. All features, including taking quizzes and viewing grades, require online access.