Frequently Asked Questions

Find answers to common questions about SmartGradeAI at POLIMAS

Privacy & Security

How is my data protected?

All data is encrypted in transit and at rest. We follow industry best practices for data security and comply with Malaysian data protection regulations. Access is restricted based on user roles.

Who can see my quiz submissions?

Only you and your course lecturer can view your quiz submissions. Administrators may access data for technical support purposes only.

Is my personal information shared with third parties?

No, your personal information is never shared with third parties. Data is used solely for educational purposes within POLIMAS.

How long is my data retained?

Academic data is retained according to POLIMAS policies, typically for the duration of your studies plus a retention period for academic records. You can request data deletion subject to institutional policies.

Can I export my data?

Yes, you can export your grades and submissions from your dashboard. For a complete data export, contact the IT support team.

Still Need Help?

Can't find the answer you're looking for? Contact our support team.

Email Support

smartgrade@polimas.edu.my

Response within 24 hours
Phone Support

04-979 8000

Mon-Fri, 8:00 AM - 5:00 PM
Visit Us

IT Department, POLIMAS

Jitra, Kedah